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Customer Care

www.sparklingwoman.com is a Makki Cosmetics's retail trading website.

Makki Cosmetics is a young and vibrant company that is committed to deliver the highest quality products at the lowest possible prices. We have been wholesaling and exporting beauty products and jewellery to businesses in the UK and around the world since 1998. In expanding our business we would like to share our experience directly with the end users.

The goal of www.sparklingwoman.com is to provide you with an easy and enjoyable internet shopping experience. We encourage you to provide us with your comments and suggestions. Please feel free to write to suggestions@sparklingwoman.com.

 

Pricing and Delivery cost

Prices featured are in US$ United States Dollar including tax at the current rate and exclusive of delivery charge. Delivery is calculated based on the weight of the products ordered and delivery destination, delivery cost will automatically appear on your cart. We reserve the right to amend prices from time to time.

Delivery

Your order will be despatched within 1-2 working days via Royal Mail. A signature will be required upon delivery. Should no-one be available to take delivery, a card will be left advising you of whom to contact to re-arrange delivery or to collect your order from your local delivery office.

Availability


All products on the Sparkling Woman website are featured subject to availability. If the products you order are out of stock you will be notified and offered the option to accept alternative products or to cancel your order. Any monies paid will be refunded to you.

Payments


We accept credit and debit cards via PayPal secure server. You can also order online and print out an order form and send us your payment using postal order or cheque (UK only).

Privacy

We are commited to protecting the privacy and the security of your personal information. Your name and address is required to send you catalogues, samples and to deliver products you have ordered. We will not allow other companies to use your name and address to offer you other products or services. We ask for your e-mail address to communicate with you and keep you informed of the progress of your order. Your email address will never be disclosed to any third party. Your telephone number is needed in case we need to contact you urgently regarding your order or payment.

Returns Policy


All products are checked carefuly before despatch and are packed professionally. If a product has been damaged in transit or is faulty, please contact us on +44 (161) 718 1888 immediately to arrange a replacement or a refund. All damaged goods must be returned to us in its original packaging. If you discard the original packing materials and/or item you will not be entitled to a replacement or refund.

 

Cancellation

If you change your mind and want to cancel your order after it has been despatched or after receiving the goods, the following EU Distance Selling Directive applies: you have a "cooling off period" of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally despatched from Makki Cosmetics. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us. Refunds will only be given at our discretion. We reserve the right that postage and packaging will be deducted from the total amount refunded plus an administration fee.

Images

All images of jewellery products are authentic and taken off the actual products at our premises.

Guarantee

We guarantee that all products on our website are 100% genuine.

Customer Service

You can contact our Customer Service Team by e-mail 24 hours a day, 7 days a week help@sparklingwoman.com. We endeavour to respond to all e-mails within 24 hours.

If you would prefer to speak to a Customer Service Team member, please call during office hours:

Tel: + 44 (0) 161 718 1888

Fax: + 44 (0) 161 973 3434

Email: help@sparklingwoman.com

 



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